TERMS AND CONDITIONS 25/26

In the following Terms and Conditions (hereinafter “T&C”) you will find our legal conditions governing the contracting of our services. It is important for you to read and understand them as, making a booking or contracting our services and signing the agreement, you agree to be bound by these T&C.

We remind you that, via our website www.livensaliving.com (the “Website”) you can make a reservation for Livensa Living student residences, as well as Livensa Living Studios flexible accommodations.

You can stay in our student residences if you are a student enrolled in a university or educational institution, a researcher, or if you are involved in the academic world.

If you meet these requirements and want to stay in one of our flexible Livensa Living Studios accommodations, you can benefit from special offers. 

We remind you that our flexible Livensa Living Studios accommodations can accommodate anyone, but in case you make a reservation in any of these accommodations through the website www.livensaliving.com, you will only find rates with special offers for students.

So that, if you are not a student nor related to the academic world, but you want to stay in our flexible accommodation Studios, you must make your reservation at www.livensalivingstudios.com.

• REGISTRATION PROCESS

To make a reservation at Livensa Living you will have to do it through our Website (www.livensaliving.com), either with the help of our call center and our telephone support system or through any other official platform where this possibility is offered.

To book any room or contract any of the services offered through our Website, you must be of legal age or at least 16 years old on the start date of the stay and have the authorization of a parent or legal guardian.

In case you were underage, we will request some information of your legal guardian and we will contact him/her to finalize the contracting of the services and rooms offered and to guarantee that you have the authorization to stay in one of our residences.

To book a room, you must first create a profile where you will have to fill out several forms with your personal data. Please note the email address you provide will be used to identify you and we will use it to send you the corresponding communications and the appropriate information of your booking during your entire stay. We therefore strongly encourage you to indicate an address that you use and consult regularly.

Once you have consulted our residences and accommodation, the rooms, their features, availability and, finally, you have created a profile, you will be able to book a room and contract any additional services that may be available in each one of them. If there is no availability, a message will appear informing you of this situation, inviting you to select other dates, room type and/or residence or accommodation.

The additional services offered on the Website will contain its specific conditions such as the price and/or its cancellation, and other issues considered relevant to your booking (“Booking Details”) and will be specific and binding.

To complete any booking or the contracting of additional services, you must previously accept these T&C, as well as the Privacy Policy to sign the corresponding agreement.

By accepting these legal texts, we are expressly regulating your rights and obligations, acknowledging and declaring that you have read each and every one of the legal texts mentioned above.

To complete the booking process, and depending on the length of the stay, you will have to pay the amounts indicated either at the time of booking or subsequently after signing the contract, within the deadlines stipulated in each case.

Once completed the booking process and the signature of the agreement, we will send you an e-mail informing you that the request has been registered and the room booked. In case you don’t make the payment of the appropriate amounts within two (2) days from the signature of the agreement (48 hours), neither the booking nor the signed agreement will have any validity between the parties.

Please note that if you don’t make the relevant payments after signing the contract within the established deadlines, in accordance with the payment terms stipulated in the agreement, and in any event before the start date , this situation may also result in the early termination of the agreement for non-compliance with the payment obligation, and therefore, in the cancellation of your booking.

The terms used shall have the following meanings:

• Signature Date is the date of signature and formalization, indicated in the heading, and the moment the Agreement comes into force.
• Start Date is the day from which you have  the right to enter in the Room and make use of the facilities, being entitled to check-in.
• End Date: It is the date on which the Agreement ends and the final day of the stay, at which point the you must vacate the Room and the Building, unless extensions or modifications have been agreed upon by the Parties.

Please see our  Booking and Cancellation Policy below for full details.

PAYMENT METHODS

The payment methods accepted are:

• SEPA zone
• Payments available through the Flywire platform.
• Direct debit payment.

*The SEPA area consists of thirty-six countries: the members of the European Economic Area (comprising the twenty-seven states of the European Union plus Liechtenstein, Iceland and Norway) and Andorra, Monaco, San Marino, Switzerland, United Kingdom and Vatican City State).

• Other areas

The means of payment accepted for the formalisation of reservations will be those available on the Flywire platform, which may vary depending on the country you are in.

For more information, please visit https://www.flywire.com

1. Sites

Who can stay in Livensa Living student residences?

• Only people who have the status of student and are enrolled in a university or educational center, researchers, and those who belong or are linked to the academic world (e.g. teachers) can stay in our residences.

If you meet the above requirements and want to stay in Livensa Living Studios flexible accommodation:

• If you meet the above requirements, you can also make your reservation in our flexible Studios accommodations through this website, where we have special rates for these groups.

2. Booking Policy

This Booking Policy is intended, where applicable, for those contracts in Livensa Living residences in Spain and Portugal and flexible accommodations Livensa Living Studios formalized on this Website. To make a reservation on our website, you must create an account, provide your identification data and pay the corresponding amount.

To book a room or a bed you will have to fulfill the requirements indicated above, as well as pay the corresponding amounts in the terms and conditions of payment indicated related to the Accommodation initial payment, the Housing Fee and the Deposit, through our online booking system.

The cost of the Accommodation initial payment at the time of formalizing the reservation and signing the contract will vary depending on the duration of your stay and the site chosen.

In any case, the Deposit and the first month of the stay  must be paid at least 45 days before the Start Date of the stay.

Depending on the duration of your stay and the accommodation, or in case the start date of the stay is equal to or less than 30 days from the booking date, we may ask you at the moment of signature to also make the full payment of the stay or the first month’s Housing fee along with the Deposit.

Once you have made your booking, signed the contract and paid the corresponding amounts, you will receive an email confirming your booking (Booking Confirmation Document). If you have completed all these steps and have not received the confirmation document, please contact us and inform us of your incident.

If you finalize the reservation process (pre-reservation) but do not pay the Accommodation initial payment within 48 hours from the date of signing the Contract, the pre-reservation will be cancelled and will be understood as not having been made.

Therefore, if you do not make the payment within this period, we will consider the booking process as not completed and, so, the reservation of the requested room or bed cannot be guaranteed.

Click here if you wish to consult more information that may be of interest to you, such as the code of conduct of the buildings, among other documentation. www.livensaliving.com/documentos.

All bookings are subject to availability. Livensa reserves the right to reject a booking at any time, cancel it or not accept it, in the event that the payment information provided is not valid or if the security systems indicate that the reservation is anomalous or there is a risk that it is fraudulent.

We inform you that you will have to communicate your intention to cancel the contract by sending an email to the address [email protected], indicating the booking number, start date of the contract and details of the person who made the reservation.

1. Cancellation prior to the start date:

You may request the cancellation of your contract before the start date, in the following cases:

• you may request the cancellation within a maximum of 15 days from the date of signing the Contract and, in any case, before the start date of your Contract. If the period between the date of signature and the start date of the contract is less than 15 days, the cancellation will only be valid for the days remaining from the date of signature to the start date of the contract. This cancellation reason will only apply before the Start Date of the stay and to the first accommodation contract the Resident signs with Livensa. It will not be applicable to any subsequent contracts, renewals, or special promotions offered by Livensa (e.g., Rebookers). 
• You were not admitted, or you lose your affiliation with the university/educational institution and do not have enrollment in any other institution within the same province as the Residence where you made the reservation. In this case, you must provide documentary proof of payment for enrolment at an educational institution in a different province.
• your visa application, for the period corresponding to your booking, has been refused by the Spanish/Portuguese authorities. The visa refusal document will be requested as proof.

In all the three above cases, the amounts already paid will be refunded provided the conditions indicated are met.

It will be understood that the cancellation has been communicated when the communication has been sent before 23:59h on the day of reference. Any email or notification sent after that time shall be deemed to have been communicated on the following day.

In case you are not in any of the above situations, but you want to cancel your contract before the start date, you can also apply if:

• You find a person as a replacement, under the same conditions and type of contract, until at least the End Date.

In this case, the person replacing you shall not have signed a contract with us during the previous academic year, nor be in the process of negotiating or signing a contract for the current academic year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case.

• Paying as a compensation for the damage caused, the Accommodation Initial Payment and 50% of the Housing Fee. In any case, the penalty will not be less than one (1) nor more than three (3) Instalments.

2. Cancellation after the start date:

From the start date , you may also request cancellation if:

• You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (iv).
• You may request the unilateral cancellation of the Agreement, if with regard to the remaining time to complete the Agreed Period, you pay 50% of the remaining Contract amount as compensation for the damage caused, with a maximum of three (3) Instalments and a minimum of one (1) Instalment of the Accommodation Fee.

The penalty in this case will be calculated based on the remaining period until the End Date, excluding the month in which you leave the Residence, which will be paid in full.

 To manage all these situations once the contract has started, you must send a cancellation request to the email address of the building where you are staying.

1. Sites

Who can stay in Livensa Living Studios flexible accommodations?

– Anyone can stay in our flexible accommodations, but you can only benefit from the special offers published on this website if you are a student, a researcher or if you belong to the academic world (being a teacher, etc.).

If you are a student, but prefer to benefit from other type of conditions, you have the option to book in our Studios accommodations through our website www.livensalivingstudios.com.

If you are not a student, but you want to stay in Livensa Living Studios you will have to make your reservation through www.livensalivingstudios.com.

This Booking Policy is intended, where applicable, for those contracts in the flexible accommodations Livensa Living Studios. When you make a reservation directly through our website, you must create an account, provide your identification data and pay the corresponding amount. 

To book a room or a bed you will have to fulfill the requirements indicated above, as well as the terms and conditions of payment indicated in our online booking system.

The amount of the accommodation initial payment will vary depending on the duration of your stay and the site chosen.

Depending on the duration of your stay and the accommodation, or in case the period between the date of signature of the Agreement and the Start date of the stay is equal to or less than 30 days from the booking date, we may ask you at the moment of signature to also make the full payment of the stay or the first month’s Housing fee along with the Deposit.

In any case, the Deposit and the first month’s Housing fee must be paid at least 45 days before the start date of the stay.

Once you have made your booking, signed the contract and paid the corresponding amount, you will receive an email confirming your booking (Booking Confirmation Document). If you have completed all these steps and have not received the confirmation document, please contact us and inform us of your incident.

If you finalise the reservation process (pre-reservation) but do not pay the Accommodation initial payment within 48 hours from the date of signing the Contract, the pre-reservation will be cancelled and will be understood as not having been made.

Therefore, in this case, , we will consider the booking process as not completed and, so, the reservation of the requested room or bed cannot be guaranteed.

Click here if you wish to consult more information that may be of interest to you, such as the code of conduct of the buildings, among other documentation. www.livensaliving.com/documentos

We inform you that you will have to communicate your intention to cancel the contract by sending an email to the address [email protected], indicating the reservation number, start date of the contract and details of the person who made the reservation.

1. Cancellation prior to the start date 

You may request the cancellation of your contract before the start date if you are in the cases set out in Section III.1 – Student Residence.

In all the above cases, the amounts already paid will be refunded provided the conditions indicated are met.

It will be understood that the cancellation has been communicated when the communication was received before 23:59h on the day of reference. Any email received after that time shall be deemed to have been communicated on the following day.

If you are not in any of the above situations, you may still request the cancellation of the agreement if:

• You find a person as a replacement, under the same conditions and type of contract, until at least the End Date .

In this case, the person replacing you shall not have signed a contract with us during the previous year, nor be in the process of negotiating or signing a contract for the current year. In addition, this person must be a student, researcher or belong to the academic world, and be of the same sex as you in the case of having a bed in a shared room. To request the cancellation of the contract, you will have to inform us in writing, by sending an e-mail to the address of your accommodation indicated in the contract, and follow the procedure indicated for that case.

• If with respect to the Agreed Period, you pay 50% of the Housing Fee as compensation for the damage caused.

In any case, the penalty shall not be less than one (1) month nor more than three (3) months of the Housing Fee that was contracted.

2. Cancellation from the start date, and prior to the completion of the agreed period:

Once your contract has started, you may also request cancellation if:

• You find a person to replace you, on the same terms and under the same type of contract until at least the End Date of the contract. The person who replaces you will have to meet the requirements set forth in Section 1 (iv).
• You may request the unilateral cancellation of the Agreement, before the expiry of the agreed period, if with respect to the time required to complete the Agreed Period, you pay 50% of the remaining amount of the Agreement, considering that:

In any case, this penalty shall not be less than one (1) nor more than three (3) installments of the Housing Fee that was contracted. Furthermore:

• You will have to pay in full the month which you leave the accommodation, and
• The penalty will be calculated considering the period remaining to complete the Agreement (End Date), excluding the month in which you leave the accommodation.

To manage all these situations once the contract has started, you must send a cancellation request to the email address of the building where you are. You can find this email address in the Particular Conditions of your agreement.

All bookings are subject to availability. Livensa reserves the right to reject a booking at any time, cancel it or not accept it, in the event that the payment information provided is not valid or if the security systems indicate that the reservation is anomalous or there is a risk that it is fraudulent.

Go on holiday and stay at any Livensa Living establishment in Spain or Portugal, and, if you like, bring a friend with you!

As a Livenser, take advantage of Livensa Traveller and explore all the cities where Livensa Living has residences and accommodations in Spain and Portugal. Time to start packing!

For more information, ask at reception.

Rebooker Conditions

1. Validity period and Allotment

You will be able to renew your contracted accommodation in our residences and accommodations whenever you are ready, but please be aware that, if you wish to keep the same room you are in now for the next academic year, the renewal period is limited to February 3^RD to 9, 2025.

The first rebookers to complete the process will benefit from the special price. Once the available allotment is sold out, the current Best Available Price will be extended. Nevertheless, you would still enjoy the rest of the perks of the rebookers’ campaign.

2. Benefits of the Rebookers offer

• Early reservations for Academic Year Full Year and Semester stays will enjoy special rates. The sooner you complete the booking process, the better.
• No initial payment is required at the time of booking. Your deposit will be transferred to the 25/26 reservation, as indicated in point 4.d) of these terms.
• Two free nights for family members in September/October in the same room (provided it is not a double room).
• Five free guest nights per month for whomever you want.
• Livensa Traveller Offer for Rebookers: Stay for at least one week at any of our residences this summer, and your last two nights will be free (subject to the selected building’s availability).

3. Eligibility

• The Rebookers offer is available to all residents with signed contracts in place upon receipt of this communication.
• The offer is only for Semester, Academic Year and Full Year bookings.

 4. Conditions of the Rebookers offer

• The Rebooker must be up-to-date with payments for the 24/25 stay by the due dates. Otherwise, Livensa Living reserves the right to cancel the room reservation for the 25/26 academic year.
• Once you receive the email to formalize your reservation, you will have 24 hours to sign the corresponding contract for the 25/26 stay.
• Participation in the Rebookers promotion will only be guaranteed upon signing the contract.
• The current deposit will be transferred to the new reservation. If the amount is less than the new contract deposit or part of it has been used to cover damages or obligations from the 24/25 reservation, the resident must pay the used or remaining amount to complete 100% of the deposit within 5 days of notification.
• The “Rebookers” offer does not allow voluntary and early contract cancellation. The remaining Livensa Living terms and conditions will apply.

 5. Booking process

If you have any questions about this offer, you can contact your Livensa Living residence staff.